As my previous posts suggest I bought a HTC Sensation, a supposedly flagship phone which I had to send back due to faults, back to mobiles.co.uk whom sent me out a replacement. The replacement phone also developed the same issues but also developed another fault where the power button will not function but the phone works as such.
As it ran out of the 28 day warranty supplied by mobiles.co.uk by 2 days, I had to take the second handset to the Carphone Warehouse who sent it off for evaluation, they say it is liquid damaged! The phone has not been near any water or any liquid so I am furious they refuse to repair my phone which I have had nothing but problems with, what a complete waste of time and money!
The two customer service guys at the local branch both had the HTC sensation too and both admitted they had sent theirs back due to issues too!
Although the specs of this phone are really good, the phone seems to be in it's infancy and if I was going to purchase another I would maybe wait for a later revision. There are many, many people suffering with the HTC Sensation that have the same faults mine both had.
I also find the customer support at the Carphone Warehouse atrocious. The local branches never ever seem to answer the phone. Why not try the Torquay branch of the Carphone Warehouse and see if you can get through?
As it ran out of the 28 day warranty supplied by mobiles.co.uk by 2 days, I had to take the second handset to the Carphone Warehouse who sent it off for evaluation, they say it is liquid damaged! The phone has not been near any water or any liquid so I am furious they refuse to repair my phone which I have had nothing but problems with, what a complete waste of time and money!
The two customer service guys at the local branch both had the HTC sensation too and both admitted they had sent theirs back due to issues too!
Although the specs of this phone are really good, the phone seems to be in it's infancy and if I was going to purchase another I would maybe wait for a later revision. There are many, many people suffering with the HTC Sensation that have the same faults mine both had.
I also find the customer support at the Carphone Warehouse atrocious. The local branches never ever seem to answer the phone. Why not try the Torquay branch of the Carphone Warehouse and see if you can get through?
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